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Re: [ PRE ORDER ] Gameboy Zero PocketPi FE

Posted: Fri Feb 08, 2019 4:34 pm
by ekilla
I understand its a lot of work and you do everything.
But I'm just asking anyways, since last time was said Tier 1 was already shipping but nothing arrived.
I wanted to know if maybe something was lost during shipping. So I wanted to know the status and if you shipped like you said.

So you didn't, means nothing went wrong during shipping or was stolen from my door. The delivery guys tend to just drop shipments in font of my door if nobody is at home...

Re: [ PRE ORDER ] Gameboy Zero PocketPi FE

Posted: Fri Feb 08, 2019 6:05 pm
by Bluup
We shipped a good chunk of the Tier Ones and we're putting together the rest of them to go out. Some have had theirs, some haven't so apologies if you haven't yet. The big time taker is the shells. As GG is the one putting the kits together, I've used my time to try and find a better solution to cutting the shells by hand and I've since got a CNC and worked on some code. Screen cutting is easy now, just waiting on new drill bits for the battery bay as it's a bit thicker plastic.

You'll get an e-mail notification when it's shipped and we'll keep doing updates on instagram :).

Re: [ PRE ORDER ] Gameboy Zero PocketPi FE

Posted: Fri Feb 08, 2019 6:32 pm
by Nikosaeder
Do the kits come with the holes for X, Y and the shoulder buttons predrilled?

Re: [ PRE ORDER ] Gameboy Zero PocketPi FE

Posted: Sat Feb 09, 2019 11:24 am
by Bluup
They do!

Re: [ PRE ORDER ] Gameboy Zero PocketPi FE

Posted: Sat Feb 09, 2019 11:51 am
by keffcat
Yeah, at this point I've just had a really negative experience with GalaxyGaming overall. I ordered two precut shell kits (not even PocketPi FE kits, so it's not like they were on preorder) November of last year and haven't heard a thing about them. Here's what I did:

1. Emailed GG in December. No response.
2. Reached out to KonnorJ through PM in January. He told me to ping GG's alternate email.
3. Emailed GG through alternate email. No response.
4. Pinged KonnorJ again. "He will get back dude, please bear with us as we are very busy with emails and support while trying to get all the orders sorted."
5. Sent a DM to GG through Instagram, since they seem to be pretty active there. No response.

It's been three months and I haven't received a product that wasn't even on preorder. I don't mind if it takes 3 months to prepare the case, and I'm sure GG has its hands full with the PocketPi FEs. But not responding to messages after three months of not delivering is the worst customer service I've ever had to deal with.

I like to give small businesses the benefit of the doubt and I hate to air my grievances in a public forum, but at this point I'm beginning to think they didn't have any intention of shipping my order at all.

Re: [ PRE ORDER ] Gameboy Zero PocketPi FE

Posted: Sun Feb 10, 2019 1:44 am
by Bluup
Sorry to hear that keffcat. I've let him know about this post so hopefully he can come on and resolve this. I know he's been doing other orders in between the FE ones, it looks like unfortunately it's slipped through the net.

Re: [ PRE ORDER ] Gameboy Zero PocketPi FE

Posted: Sun Feb 10, 2019 4:44 am
by pippitto87
Image

At home... Now waiting for guide :D

Re: [ PRE ORDER ] Gameboy Zero PocketPi FE

Posted: Sun Feb 10, 2019 5:52 am
by Joeblowv1
Do we have an ETA on the guide? I know that Bluup as well as galaxy gaming have been working in overdrive, and there are a lot of pieces and parts to this, Just wondering for us bare board builders!

Re: [ PRE ORDER ] Gameboy Zero PocketPi FE

Posted: Sun Feb 10, 2019 11:25 am
by Bluup
GG got the guide 99% done. It's missing how to install the brackets, wireless charging and HDMI. I think he planned to release it and then work on those parts. I'll get an update and post here.

Re: [ PRE ORDER ] Gameboy Zero PocketPi FE

Posted: Sun Feb 10, 2019 2:45 pm
by KonnorJ