Re: [ PRE ORDER ] Gameboy Zero PocketPi FE
Posted: Sun Feb 10, 2019 2:47 pm
I can assure you GG had and has all intentions of shipping your order, please understand that these items are custom and lots of cars is taken into each and every one, we do not intend to rip anyone off or scam anyone out of their money. We would never do that and never will.keffcat wrote: ↑Sat Feb 09, 2019 11:51 amYeah, at this point I've just had a really negative experience with GalaxyGaming overall. I ordered two precut shell kits (not even PocketPi FE kits, so it's not like they were on preorder) November of last year and haven't heard a thing about them. Here's what I did:
1. Emailed GG in December. No response.
2. Reached out to KonnorJ through PM in January. He told me to ping GG's alternate email.
3. Emailed GG through alternate email. No response.
4. Pinged KonnorJ again. "He will get back dude, please bear with us as we are very busy with emails and support while trying to get all the orders sorted."
5. Sent a DM to GG through Instagram, since they seem to be pretty active there. No response.
It's been three months and I haven't received a product that wasn't even on preorder. I don't mind if it takes 3 months to prepare the case, and I'm sure GG has its hands full with the PocketPi FEs. But not responding to messages after three months of not delivering is the worst customer service I've ever had to deal with.
I like to give small businesses the benefit of the doubt and I hate to air my grievances in a public forum, but at this point I'm beginning to think they didn't have any intention of shipping my order at all.