Mini Timeline for anyone else coming in:-
- Announcement of Tier 1.
- Tier 1 Preorder window ends
- Annoucement of Tier 2.
- Tier 2 Preorder Window Ends
- Shipping Announcement (from 3rd Party to Galaxy Gaming) -
Issue - Behind on schedule due to Battery supplier failing.
Issue - Behind on schedule due to lens supplier failing.
- 1K Winners Competition for PocketPi Kit. (Not sure if Winners received kit)
- Getting PCB Bare Orders shipped out. (not Kits)
- Issue - lens supplier failed.
- Custom Lenses arrived.
"which means we will be able to ship your kits and builds in the next couple of weeks"
- Prepping Kits.
"As soon as the existing pre orders ship we will post more information about the next Round"
- Round 3 Pre-order is up.
- Some sort of progress pic on Instagram (Boxes of Bare PCBS)
- More progress pics of cutting cases.
(This timeline is by no means exhaustive)
I'm in Tier 1 and still haven't received my order.
Website as of 11th February says -
"Tier 1 has now started shipping, Tier 2 will follow soon, we estimate both tiers to all be funny shipping in around 2 and half weeks TOPS! ( the week of Jan 24th Roughly mall should be out)"
Reading that is a little frustrating you have to admit? As is checking updates on Instagram, the Website, Discord, Facebook and a Sudomod forum post for updates which are pretty inconsistent. Customer communication has been pretty shocking to say the least what with multiple emails sent to a primary email address and an alternate email address (which not many people are aware of) and getting no response. DM's through Instagram are also not the way to go.
Honestly, if expectations were realistically set then I would not have been as frustrated; it's the constant disappointment with promises of shipping. If I'd have placed my order in September and been told that "due to unforeseen circumstances orders have been delayed until March
" then fair enough; I would have been upset but at least I'd know what to expect. Stringing people along is not the way to go whether is was the intention or not.
Has anyone received their PocketPi Kit at all? If so, can you confirm what Order Number it was so that we can get a gauge for where GalaxyGaming are up to with the orders? Or can GG confirm what order numbers you've actioned already? It's easy to say you're shipping orders but we have no idea how many.
"Quarter of the first wave are shipped"
- How many in the first wave? How long did it take you to get a quarter done?
I'm sure GG are doing everything they possibly can to get orders out but as a customer, the delay is understandably frustrating. Customers paid in September of 2018 and reading updates like,
"please try and be patient with us here"
is a little out of order when we have been nothing but patient. I don't think GG should be surprised by people's concerns of legitimacy. Whilst I do not doubt the legitimacy myself, I could never recommend GG for anyone else going forward. Assurances from them mean very little at this point.
I'm sure the quality of the product will be amazing but it all depends on how long you're willing to wait for it.