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No response from Support

Posted: Thu Jan 31, 2019 2:40 am
by strandbummler
Hello there,

i recently (Jan. 23.) i ordered a Basics Kit from Galaxy Gaming (https://galaxygaming.co.uk/shop/gameboy ... m-buttons/). After a few days i checked the site again and saw that nearly all shell kits are in backorder. I thought it wasn't when i ordered. I wrote an email but haven't heard back yet. It would be nice to know how long it will take to complete my order. Right now i have no way knowing if it will be days, weeks or months.

Is anyone out there?

Kind regards

Re: No response from Support

Posted: Thu Jan 31, 2019 6:16 am
by strandbummler
Have been contacted by mail, problem solved :) Thank you!

Re: No response from Support

Posted: Thu Jan 31, 2019 9:26 am
by KonnorJ
strandbummler wrote:
Thu Jan 31, 2019 2:40 am
Hello there,

i recently (Jan. 23.) i ordered a Basics Kit from Galaxy Gaming (https://galaxygaming.co.uk/shop/gameboy ... m-buttons/). After a few days i checked the site again and saw that nearly all shell kits are in backorder. I thought it wasn't when i ordered. I wrote an email but haven't heard back yet. It would be nice to know how long it will take to complete my order. Right now i have no way knowing if it will be days, weeks or months.

Is anyone out there?

Kind regards
You are always welcome to Pm me if any more issues arise.

Re: No response from Support

Posted: Fri Feb 15, 2019 8:52 am
by Coyleybhoy
sorted , thanks for sorting my issue so quickly

Re: No response from Support

Posted: Fri Feb 15, 2019 9:14 am
by KonnorJ
Coyleybhoy wrote:
Fri Feb 15, 2019 8:52 am
i am in a similar position , i ordered the Gameboy Zero Basics Kit Classic Red Buttons , i then found out they were on back order , so i asked for a refund , that was 2 days ago , still no reply , not very good customer support , considering i also ordered other parts that did arrive on time. would i order from Galaxy gaming again , well that depends on how quickly i get a reply.
Please email us on galaxygaminguk666@gmail.com concerning a refund or via instagram